Returns & Refunds

Hygiene and product integrity

Opened, used or unsealed cosmetics, skincare products and supplements are normally not eligible for return where hygiene, safety or product integrity could be affected, except where applicable law requires otherwise.

Damaged, defective, expired or incorrect items

If you receive an item that is damaged, defective, expired or different from what was ordered, contact the customer-support channel provided with your order as soon as reasonably possible. Keep the product, packaging and order information available for review.

Unopened items

Requests involving unopened and unused products in original condition are reviewed according to the circumstances of the order and applicable law. Approval should be obtained before sending any item back.

Refund method

When a refund is approved, the available refund method and timing depend on the payment method and the circumstances of the order.

Nothing on this page limits rights that cannot legally be excluded or restricted.